News Back to News

Rapport: One man’s life saved with quick thinking and a defibrillator


Our ethos in Rapport is all about providing a service that is personal and intuitive, anticipating our guests’ needs. We truly believe that every guest experience should be unique and to do this, we empower all of our Rapport Ambassadors to do whatever it takes to delight our guests.

Welcome to volume one of our book of inspirational stories, Inspire.

Every day, our brilliant team bring this to life with some inspirational examples of service that go above and beyond what would normally be expected, to literally make you go wow!

This first volume of stories brings together some of our favourite examples over the last 18 months where our Rapport Ambassadors have created some of these incredible wow! moments.

Why have we published this book? To showcase what we do every day for clients and guests and to encourage other Rapport Ambassadors to create their own unique stories of exceptional service.
The book is a great read, with forewords by Dominic Blakemore, the Group Chief Executive of Compass Group PLC and Michel Roux Jr.

With a cover price of £9.95 and where copies are sold, profit from the sale of the books goes to the charity, Action On Hearing Loss.

Learn more here.

More articles