Rapport Guest Services is once again teaming up with ComXo, the professional service sector switchboard specialist, and calling on all businesses across the country to recognise and thank their telephonists on National Telephonists’ Day, which this year will be celebrated on Wednesday 10th March 2021.
This year’s celebration will be the eighth National Telephonists’ Day and marks the anniversary of the first ever telephone call made by Sir Alexander Graham Bell in 1876.
National Telephonists’ Day was launched in 2014 and each year Rapport and ComXo encourage companies from all organisations to engage with their employees and colleagues and to shine a light on these important individuals who often go unnoticed but who are an integral part of the team.
Since last year’s event on 10th March, we have all been affected by the COVID-19 pandemic and the need for adaptability and resilience has never been greater. Throughout this time, professional telephonists across both the public and the private sectors have continued working extremely hard, with the added challenges of working from home or in very different workspaces than they are used to, ensuring that the service they offer is uncompromised and that they are available to assist all callers, including guests, patients, customers, clients or colleagues.
This year it is even more important to appreciate and show gratitude to every telephonist across the country and all organisations are encouraged to highlight and celebrate the valuable contributions that they make.
There are a range of activities which are open to everyone to take part in via the dedicated website, www.nationaltelephonistsday.com. Initiatives include two fantastic competitions with great prizes to be won, such as the ‘Create a telephone-themed mocktail’ competition to soothe tired vocal chords and a retro-themed ‘Create an advert promoting the telephone as a revolutionary communication tool’, a humorous antidote to the video call world we currently live in.